All workIn-house
RIVAL
Redesigning an HR SaaS product line so customers can serve themselves.
- Role
- UI/UX designer, in-house
- Product
- Talent acquisition and management
- Timeline
- 2022 – now
- Access
- By request
The problem
Powerful, but hard to run alone
Setups depended on developer-built tools and staff assistance. Customers could not change much without asking.
What I did
Simplified the path, kept the power
New UI and flows across the product line, built on one design system, with every relied-on function preserved.
Where it led
Toward self-service
Customers configure more on their own. Detailed results are in the full case study.
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